Is it time to get rid of automated voice messages?

If you have ever sat in a virtual queue only to be met by a dead end and an automated voice, you know how frustrating it can be. Is it time to do away with them?

Joining Kieran to discuss this is Shelagh Fogarty, Journalist and Consumer Journalist, Siobhain Maguire.

The Hard Shoulder Highlights with Kieran Cuddihy on Newstalk.Join Kieran every weekday afternoon from 4-7pm for a round-up of the day’s events, interviews with the people at the centre of the stories – and a bit of craic along the way.Listen and subscribe to The Hard Shoulder on Apple Podcasts, Google Podcasts and Spotify. Download, listen and subscribe on the Newstalk App. You can also listen to Newstalk live on newstalk.com or on Alexa, by adding the Newstalk skill and asking: 'Alexa, play Newstalk'.

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