Elevating Patient Experience: Insights from Mayo Clinic, Pt. 2
Workplace culture, data insights, and emotional connection all play a critical role in how patients and staff experience care. At Mayo Clinic, understanding and improving these elements is essential to advancing quality.
On this episode of the Key In To Quality podcast, Sunanda Kane, M.D. Chief Patient Experience Officer at Mayo Clinic, returns to share how her team is tackling the complex interplay between patient satisfaction, staff well-being, and data-informed decision-making.
Learn how Mayo Clinic has trained over 21,000 staff members in experience-centered care, established a conduct work unit to address rising incidents of workplace violence, and partnered with Qualtrics to analyze patient feedback through advanced AI and real-time dashboards. Dr. Kane also highlights how gathering emotional, story-driven insights from patients can lead to actionable improvements across the system.
This episode offers practical strategies for anyone working to create a more human, safe, and responsive healthcare environment. It’s especially valuable for patient experience leaders, quality improvement professionals, hospital administrators, and anyone passionate about building trust through care.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
Mayo Clinic Key In To Quality
A podcast focusing on health care quality, experience and affordability trends and solutions, offering some first steps toward improving quality challenges in your organization. Dr. Timothy Morgenthaler, M.D. and co-host Sheri Nemec, M.S. invite Mayo Clinic experts to share insights about innovative work to drive excellence in quality, safety, experience, and affordability, and to explore some of the biggest challenges in healthcare quality. Tune in to learn more about #MayoKeyintoquality
- No. of episodes: 63
- Latest episode: 2025-05-20
- Business Health & Fitness Management Medicine
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